I get a "Camera access denied" on my iPhone
Please go to Settings -> Safari -> Camera, and ensure access is allowed. Also check Settings -> Privacy -> Camera if Safari appears in the list.
The WIFI connection at the event is spotty, will my leads be saved?
No problem. Every lead you capture will be first saved on your device's local storage. Anytime it reconnects to the network, all leads will be synchronized with the Exhibitor Portal.
Can I use Chrome on my iPhone/iPad to use the web app?
Unfortunately no, Apple forbids all browsers except Safari to take videos (needed to scan QR codes)
Why do some of my leads show up on my device but not in the Exhibitor Portal?
As you probably know, WIFI connections at events are not always reliable. When you lose connectivity while scanning badges, the leads will instantly be stored locally on your device, but only be sent to the Exhibitor Portal when you reconnect to the network.
What should be in my QR codes?
Topi Lead Retrieval works seamlessly if your QR codes contain vCard data. vCard is an industry-standard format to represent electronic business cards, and is the default if you use Topi Registration. If you don't use Topi Registration and your QR codes do not contain vCard data, contact us before setting up Topi Lead Retrieval so we can work on a custom integration.